When speaking with a member care specialist at Gallagher Affinity, I was very impressed with his courtesy, professionalism and experience with shipping. He worked efficiently, asked good questions and provided all the information I requested in a timely manner. He represented my association’s member savings program well and set a great example for customer service.
IEE Member
Ms. Irby was too kind in helping us to reactivate our UPS account and graciously walked us through the process online; as well as assisting in scheduling a pickup. After it was all said and done (and it was with great ease, thanks to Ms. Irby), Ms. Irby took time from her busy schedule to call back to confirm our package had been picked up, to ensure there were no issues, and to thank us for our business. I can’t thank Ms. Irby enough for her professionalism, her quick response in helping us, her knowledge and her follow through; we were quite impressed with the way Ms. Irby conducted herself. Ms. Irby is definitely a prized employee!
American Health Information Management Association (AHIMA) Member
I just had the one of the best customer support experiences ever with Gregory. He's the best and you are lucky to have him on your team. His follow-up with me to schedule a convenient time to walk me through the program was respectful and timely. Throughout that session, he made me feel like I was one of his most important customers. He was patient and made sure that I had adequate knowledge to efficiently maneuver through the many screens and services available on the web site.
American Society of Appraisers (ASA) Member
I just wanted to give a commendation to your staff member, William K. Owusu who helped me to navigate through my member discount plan. William was extremely patient with me since I am handicapped (I didn't tell him this). The world needs more people like Mr. Owusu.
Connecticut Society of CPAs (CTCPA) Member